Use your empathic supercapacity to improve the quality of individual and group relationships.

This fine-tuned perception of a group's emotional fluctuations gives valuable clues about the people and relationships they maintain. It helps to forge bonds of trust and create high-quality relational interactions. It also helps to align a group around common objectives, a vision, or cross-functional projects.
This helps to establish a climate of goodwill when it comes to making decisions and strategic choices.

Combined with collective intelligence, it creates the right conditions for developing a group's resilience, particularly when faced with uncertainty or a phase of organizational or cultural change.
Collective intelligence is the ability of a group to think and solve problems together. It does so more effectively than any individual can do on their own.

Facilitator

Expert in collaborative methods, focused on process and group dynamics. Therefore, a facilitator is responsible for designing and conducting collaborative work processes to help a group be productive and achieve its workshop objectives. A facilitator may use coaching exercises in the design and conduct of a facilitation workshop (e.g., the Walt Disney model for boosting creativity).

Group coach

Expert in the emotional springs of a group and its ability to give and receive feedback, a coach focuses on the quality of relationship with oneself and others in the group. A coach stimulates a group to improve its performance and communication. Sharing feedback is part of his role, unlike the facilitator.

Trainer

Expert in pedagogy and the learning process. a trainer is responsible for transmitting content to each participant, and the individual and collective dynamics to help everyone learn.

When facing a complex or novel situation, it's sometimes difficult to assess the situation with discernment and the necessary distance you need when you've got your "head in the game." Managing participants, content, or a problem to solve simultaneously in a given timeframe is challenging.

The contribution of a third person, the facilitator, helps the group to take a step back, ask itself the right questions, adjust its vision or understanding of the situation, and share the expression of everyone to align their points of view and ideas to co-construct a suitable solution shared by the group.

Anyone can take part in a facilitation workshop. The framework for the workshop defines the needs, the expected outcome, and the composition of the group (participants and/or stakeholders relevant to the situation/issue). Anyone who can contribute their point of view, knowledge, ideas, or expertise is welcome, regardless of their hierarchical level, whether employee, customer, or expert, depending on the issue to be addressed or the solution provided.